ZAG Community of Businesses is the parent company to several home consumer services, specializing in excellent customer service experiences. Our portfolio includes renowned brands such as 1-800-GOT-JUNK?, You Move Me, among many others.

1-800-GOT-JUNK? Is the world’s largest junk removal service, specializing in excellent customer service experiences. Our franchise in Calgary is looking for an Operations Manager to help us continue to build a world-class brand.
 
NOTE: This role is hands-on! The right candidate will be comfortable to lead by example with our field crew by working in the field, getting their hands dirty and breaking a sweat from time to time.
 
Position: Operations Manager
Schedule: Full-Time, including some weekends
Location: Calgary, AB
Compensation: $57 - 62k/year + $10-15k/year bonus potential
 
The Operations Manager will be directly responsible for the following goals, plans and key initiatives:

• Work closely with the executive team to develop key company goals for operations, marketing, and profitability
• Exceed weekly, monthly and yearly revenue targets
• Manage the COGS (Labour, Fuel and Dump costs)
• Lead a team of field crew members to achieve manageable goals set for them
• Work with field crew members as needed
• Oversee training and help to develop employee’s professional skills in areas such as sales, marketing, customer service, profitability, and safety
• Ensure high-quality execution, monitoring customer satisfaction, and proactively addressing any issues that arise
• Complete staffing tasks including recruiting, hiring, training, retention and staff scheduling
• Oversee relationships with customers, realtors, property managers and other service companies within the target markets to increase sales, measure the return/effectiveness of these activities
• Develop and execute monthly brand visibility and neighborhood marketing plans
• Maintain local commercial sales and business relationships throughout the region
• Maintain fleet, including inspections, regular maintenance, and required fixes in a cost-effective manner
• Maintain all information and operational details
• Oversee administrative duties; payroll, expenses, invoicing, accounts receivable/payable
• Ensure compliance with all health and safety requirements
• Perform office responsibilities; purchasing of supplies and maintaining an organized workspace.
• Drive and continuously develop a positive culture among the field staff

Requirements:

• Relevant education and experience 
• 2+ years experience in a senior leadership role conducting similar duties
• 2+ years experience in sales, marketing, administration, operations, and human resources
• 2+ years experience leading and motivating teams to achieve exceptional customer experiences
• A positive and uplifting attitude with strong multi-tasking and time management skills
• Strong desire to help others excel and meet weekly goals
• Active & Energetic; enjoys physical work, able to jump in and get your hands dirty, when needed
• Valid driver's license and a clean driving record

Sound like you? Great, submit your resume today. We review all applications within 2 business days and will be in touch if your qualifications are a match!